FLEET FAQ

GENERAL

How accurate is your tracking?

Our GPS tracking system is designed to provide high levels of accuracy in location data. In optimal conditions, the tracking accuracy can be within a few metres. However, it's important to understand that the accuracy can be influenced by several factors:

   - Satellite Coverage: The number and positioning of satellites in the area can impact tracking accuracy. In areas with limited satellite visibility, such as dense urban environments or deep valleys, the accuracy may temporarily decrease.

   - Atmospheric Conditions: Weather conditions like heavy cloud cover or solar flares can potentially affect the GPS signals and lead to slight variations in accuracy.

   - Obstructions: Buildings, trees, and other obstructions can block or reflect GPS signals, resulting in reduced tracking accuracy, especially in urban or densely wooded areas.

To enhance accuracy, we recommend installing the GPS tracking devices in locations that offer the best possible satellite reception and regularly maintaining the devices to ensure optimal performance.

Despite these potential limitations, our GPS tracking system utilises advanced technology and algorithms to minimise errors and provide reliable location data. Additionally, we regularly update our systems and work to improve accuracy wherever possible. We also employ Location-Based Service (LBS) technology to improve the accuracy for our customer.

Why should I bother tracking my vehicle with FLEET

Tracking your personal vehicle(s) with FLEET offers numerous benefits.

  • Stop car theft before it happens, with instant interference alerts
  • Recover a car that's lost or stolen
  • Be able to quickly respond to emergencies (for example if a family member were to get into an accident on the road)
  • Keep tabs on new drivers with tracking and top speed alerts
  • Stay informed on your vehicles whereabouts and usage with tracking, movement alerts, and geo-fences

DATA AND PRIVACY

Who has access to my location and location data?

Your tracking data is accessible only to authorised personnel within our company when it is entirely necessary, to provide customer support or maintain our services.

We will not share your data with third parties without your explicit prior consent.

What happens to my location data?

We take data security and privacy very seriously. We employ multiple measures to ensure the highest level of security for your data. All tracking data collected by our GPS tracking devices is securely stored on our servers. We utilise robust encryption protocols to protect your data from unauthorised access, including:

  • Encryption
  • Firewalls
  • Access controls

to safeguard your data from unauthorised access. Our systems undergo regular security audits and updates to ensure they remain protected against evolving threats.

What about data transmission during tracking?

We use secure communication protocols to transmit tracking data between the GPS devices and our servers. This ensures that your data is encrypted and protected during transit.

How long do you retain my tracking data?

We retain your tracking data for a limited period based on our data retention policy. We store the data necessary for providing our services, but we do not keep it longer than necessary.

Do you comply with data protection regulations?

Yes, we strictly adhere to relevant data protection regulations, including GDPR (General Data Protection Regulation) and other applicable laws. We respect your privacy rights and work diligently to ensure compliance.

Can I delete my tracking data if needed?

Yes, we provide an option for you to delete your tracking data if required. Please contact our customer support team, and they will guide you through the process.

SMART TRACKING AND ALERTS

What types of alarms and alerts can I set up for GPS tracking?

You can set up various alarms and alerts, including:

  • Geofence (in and out alert)
  • Top-speed alert
  • Movement alert
  • Interference alert

How do I set up alarms and alerts

Alerts can be setup inside of the FLEET app, simply login to your account, then head to:

Settings > Notifications > + (button)